FAQ

Institutional

General Information

What is this website for?

This website showcases a portfolio of vacation rental properties. It provides detailed information about each accommodation and redirects you to trusted booking platforms like Airbnb, VRBO, and Booking.com to complete your reservation.

While most reservations are made through Airbnb, VRBO, or Booking.com, some properties offer direct booking options. In those cases, we accept payments via credit cards, Zelle, Venmo, bank transfer, Mercado Pago, and Pix (Pix is available only for Brazilian guests).

All properties are managed by the Sun Beach Rentals team. This site is designed to enhance your experience by offering personalized customer service, additional property details, and connecting you with the correct platform or contact for your booking.

Not always. Prices may vary between platforms due to different commission structures and service fees, which we do not control. Final prices, including taxes and fees, are determined by the booking platform you choose.

Yes, all properties are active on recognized booking platforms and are professionally managed by our Sun Beach Rentals team, which operates in several countries around the world.

Booking and Payment

How do I make a reservation?

Click the booking link on the property’s page to be redirected to Airbnb, VRBO, or Booking.com. Follow the instructions on the platform to complete your booking.

Yes, if a property is available for direct booking, Brazilian guests may pay using Pix or Mercado Pago. Please contact us for more details.

We accept Brazilian Real (BRL) for all direct bookings made via Pix or Mercado Pago.

Any changes or cancellations must be handled directly through the platform where the reservation was made. Please refer to their specific terms and conditions.

Direct bookings may include reduced platform fees, but cleaning or service charges may still apply. All costs will be clearly communicated before payment.

Policies and Responsibility

Who is responsible for booking policies and fees?

Booking platforms like Airbnb, VRBO, or Booking.com manage their own policies, fees, and cancellation rules. We are not responsible for their terms or charges.

On the booking platforms, you can send messages directly to our team, who are available to answer any questions about the property. For direct bookings, we can help facilitate communication with the host if needed.

Although cancellations are rare, if it does happen, you will receive a 100% refund.

Property Details

What types of properties are listed?

We offer a variety of vacation rentals, including apartments, beach houses, and mountain retreats—all with detailed descriptions and photos.

Yes, each property page lists the amenities included. Please read the description to confirm it meets your needs.

Policies vary by property. Check the individual listing for information regarding children, pets, or accessibility features.

Yes, once redirected to the booking platform, you can view verified guest reviews.

Availability & Location

How do I know if a property is available for my travel dates?

After clicking the link to Airbnb, VRBO, or Booking.com, you can enter your dates to check real-time availability.

Yes, listings are organized by destination and property type. You can browse by region or style to find what best suits you.

Most properties are available year-round, but availability may vary depending on the season, especially in high-demand destinations.

Yes, our portfolio includes vacation rentals in various locations. Use the region filter to explore different cities or tourist areas.

Availability & Location

Do I need an account to book on Airbnb, VRBO, or Booking.com?

Yes, you must create an account on the chosen platform to complete your booking, communicate with hosts, and manage your reservations.

We recommend booking a few weeks in advance, especially during high travel seasons.

Some properties allow same-day or next-day bookings, depending on availability. Check the listing for details.

Safety & Trust

Is it safe to pay using Mercado Pago or Pix?

Yes, both are secure and widely used payment methods in Brazil. All transactions are processed through reliable and secure systems.

We only list properties that are active on trusted platforms like Airbnb and VRBO, which use verification systems and guest reviews to ensure legitimacy.

Yes. Bookings made through a platform will generate an automatic confirmation email. For direct bookings, our team will send you a confirmation by email.

Accessibility & Technical Support

Can I access the website on a mobile phone or tablet?

Absolutely. The site is mobile-friendly and easy to use on smartphones and tablets for browsing and booking redirection.

If you come across a broken link or outdated listing, please contact us. We will promptly update or remove the information.

The website’s main language is English. However, listings may be available in multiple languages on Airbnb, VRBO, or Booking.com depending on platform settings and your location.

Special Requests & Extras

Can I request early check-in or late check-out?

Yes, you can make a request. Approval will depend on the cleaning team’s ability to prepare the property for the next guests.

Yes, we offer airport pickup services for properties located in Brazil, for an additional fee. Please email reservation@sunbeachrental.com to request this service.

Many properties offer weekly or monthly discounts. These will be visible on the booking platforms or can be arranged during direct booking.